Please take care when trying on your purchases and ensure you return them within 14 days of receiving your order. Items must be returned in the same condition as received. Returns that do not comply with our policy will not be accepted.

Items must be unworn, undamaged, and unused, with all tags attached and the original packaging included

For hygiene reasons, we cannot offer refunds on cosmetics, pierced jewellery, swimwear, or lingerie if the hygiene seal is missing or has been broken

We cannot process refunds for wear and tear

If you’d like to return an item, please scroll down to the footer and click on the link ‘Return Your Order’. You’ll just need to enter your order number along with your email or phone number to find your order, then follow the on-screen instructions..

Please note: We do not offer free returns. A return shipping fee of £4.99 will be deducted from your refund, unless the item is faulty.